ATMs, Cable Set Tops, Modems and Windows Device
Our Mission is to help Fortune 200 companies, across multiple industries, develop strategies to deploy and manage their devices, bringing cutting edge practices and experience to the conversation.
Experience
Our cross industry device management experience allows our clients to realize significant efficiencies improvement in time and cost related to large scale deployment, management and testing across a range of devices.
Strategic Leadership in Financial Services
Cynthia Trautz, Financial Services Innovation Expertise
Cynthia Trautz is a member of the financial services leadership team at Leading Path. Cindy brings more than three decades of experience delivering strategies to advance bank operations and program successes. Her specialty is thinking creatively and driving innovation in the consumer and commercial spaces.
Cynthia has provided strategic vision and innovative solutions in a number of financial services disciplines, including:
Our Case Studies
In-Home Wireless Device Management Large US Cable & Media Provider
Roles: Thought Leadership (Product Development) & Implementation Support
Leading Path was engaged to bring in consultants with Industry experience and Technical Acumen to help develop the strategy and requirements for the a new approach to firmware upgrades and management of customer devices in the field. In addition, Leading Path also supported the deployment of the solution to the field and worked with the business, operations and engineering teams to test and rollout the solution.
Business Drivers
Solution
Results
Speed
Decreased time to rollout releases from months to a week
Proactive vs Reactive
Addressed issues quickly and device uptime improved, overall customer satisfaction improved and calls / tickets decreased significantly saving time and money
Improved Customer Experience
Decreased time to rollout releases from months to a week
Windows Migration Government Agency
Roles: Technical Strategy, Project Management
Leading Path was engaged to lead a Windows Migration across all desktops. The effort involved analyzing the current Windows landscape, including hardware and software utilized by the agency to conduct a feasibility analysis of the new Windows version.
Leading Path made technical recommendations on the new hardware and software necessary to meet the business needs of the user base; and project managed a successful Windows Migration.
Business Drivers
Solution
Results
Application Compatibility
Successful testing and quality assurance of existing Windows applications and device drivers
Deployment
750+ deployments of Windows images, in phases, to the employee base.
New Features
Introduced and rollout USB device security software, along with Windows rollout.
Accelerators
An accelerator is a tool or process that helps us increase delivery speed, reduce costs and improve quality for our client.
Innovative Approach
Solution was achieved using a combination of industry experts and innovative technologist. Added “war games” to simulate failure points in the systems & networks
Strategic Partnerships
Our partnership with world leading devices software management vendors allows us to provide best in class e2e solutions to our clients
Training and Transition
Trained field, care and operations teams on the solution and transitioned Quality Meetings to client
Root Cause
Able to identify root cause of issues using Telemetry and correlation to calls / trouble tickets in realtime
Financial Services
Extensive Financial Services experience, combined with Windows Migration experience.
Windows Migration Experience
In house Windows Migration experience and methodologies.
Methodology
Migration methodology; including project plans, gap analysis, software feasibility and rollout approaches.;
ATM Virtualization
Our unique partnership with Paragon, industry leader in ATM virtualization, allows our clients to realize significant efficiencies improvement in time and cost related to large scale testing of ATM devices.