Our Mission is to help Fortune 200 companies, across multiple industries, develop strategies to deploy and manage their devices, bringing cutting edge practices and experience to the conversation.
Our cross industry device management experience allows our clients to realize significant efficiencies improvement in time and cost related to large scale deployment, management and testing across a range of devices.
Device Roadmap and Strategy
SME resources with operational bank experience and extensive Financial Services experiences to lead strategy.
Experience performing rollouts across various devices and industries.
Understanding of software and hardware change management.
Device Status Dashboard
Deep experience with physical device status, standards of reporting and management dashboards.
Understanding and expertise in device management strategies, including proactive failure detection and recovery.
Management of Windows software rollouts across enterprises, including point release management.
Cynthia Trautz is a member of the financial services leadership team at Leading Path. Cindy brings more than three decades of experience delivering strategies to advance bank operations and program successes. Her specialty is thinking creatively and driving innovation in the consumer and commercial spaces.
Cynthia has provided strategic vision and innovative solutions in a number of financial services disciplines, including:
Responsibility for ATM operations and maintenance
Spearheading the introduction of electronic bill payment through Microsoft Money for a leading card association
Creation of the first brand-agnostic global data repository, innovative approach to data management
Delivering thought leadership on the use of virtual payment platforms
Collaborating a forward-thinking strategy for use of cash alternatives aboard ships for the US Department of the Navy (ATM Like/Physical device deployment)
Our Case Studies
In-Home Wireless Device Management Large US Cable & Media Provider
Roles: Thought Leadership (Product Development) & Implementation Support
Leading Path was engaged to bring in consultants with Industry experience and Technical Acumen to help develop the strategy and requirements for the a new approach to firmware upgrades and management of customer devices in the field. In addition, Leading Path also supported the deployment of the solution to the field and worked with the business, operations and engineering teams to test and rollout the solution.
Slow Deployment of New Releases
Legacy approach (15+ years of doing it the same way) to deployments of 20+ M devices in the field, where new releases took 1.5 – 2 months
Varying Hardware / Software Versions
Difficult to manage and track if a new release was better or worse
Rolled out release to a small percentage of devices at a time and waited to see if issues / calls spiked
Paradigm Shift: Devices checked in with the release server and pulled the new releases vs traditional push method, added periodic reboots to load balance the network traffic and pulled aggregate performance data from randomized devices vs single device logs
Telemetry: Additional logging (processes and health checks) were added to the device, these created insight into the history of releases and associated “health”
Continuous Improvement: Incorporated periodic Quality Meetings with representative from Business, Ops and Engineering teams to review firmware release and device health metrics
Decreased time to rollout releases from months to a week
Proactive vs Reactive
Addressed issues quickly and device uptime improved, overall customer satisfaction improved and calls / tickets decreased significantly saving time and money
Improved Customer Experience
Decreased time to rollout releases from months to a week
Windows Migration Government Agency
Roles: Technical Strategy, Project Management
Leading Path was engaged to lead a Windows Migration across all desktops. The effort involved analyzing the current Windows landscape, including hardware and software utilized by the agency to conduct a feasibility analysis of the new Windows version.
Leading Path made technical recommendations on the new hardware and software necessary to meet the business needs of the user base; and project managed a successful Windows Migration.
Support / Compatibility
The Agency needed to move to a new version of Windows as windows support and application compatibility caused operational issues.
Provide applications and features that are enabled by the latest Windows versions.
Planning: Worked with Microsoft on best practices regarding Migrations, including overall project plan and migration approach.
Test: Set up a test lab, to understand Migration on current application infrastructure.
Financial Services: Extensive Financial Services experience, combined with Windows Migration experience.
Successful testing and quality assurance of existing Windows applications and device drivers
750+ deployments of Windows images, in phases, to the employee base.
Introduced and rollout USB device security software, along with Windows rollout.
An accelerator is a tool or process that helps us increase delivery speed, reduce costs and improve quality for our client.
Solution was achieved using a combination of industry experts and innovative technologist. Added “war games” to simulate failure points in the systems & networks
Our partnership with world leading devices software management vendors allows us to provide best in class e2e solutions to our clients
Training and Transition
Trained field, care and operations teams on the solution and transitioned Quality Meetings to client
Able to identify root cause of issues using Telemetry and correlation to calls / trouble tickets in realtime
Extensive Financial Services experience, combined with Windows Migration experience.
Windows Migration Experience
In house Windows Migration experience and methodologies.
Migration methodology; including project plans, gap analysis, software feasibility and rollout approaches.;
Our unique partnership with Paragon, industry leader in ATM virtualization, allows our clients to realize significant efficiencies improvement in time and cost related to large scale testing of ATM devices.