New Client Training
Introducing new clients to the new card management tool and its functionalities
Business Drivers
Solution
Sourcing: Created strategy to source and develop training SMEs
Flexible Scheduling: Implemented process to allow responsive scheduling of new assignments, re-assignments, and tracking
Consolidation: Reduced number of platforms used to schedule and deliver trainings
Accelerators
An accelerator is a tool or process that helps us increase delivery speed, reduce costs and improve quality for our client.
Scheduling Dashboard
Flexible and real-time shared schedule used to coordinate all client trainings
Process Modelling
Utilized Lean Process Modelling to reduce time to deliver trainings to clients
Responsive Reporting
Customized reports that enabled training enhancements and modification to serve client needs
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