Provide  cost efficient solution by using strategic planning and advanced technology.

Our Mission is to move the client from current understanding of big data to new understanding of big data.

Business Drivers

Customer Experience

Improve customer satisfaction with their CPE experience.

Diagnostics

Increased accuracy of CPE issue detection.

Visibility

Raise awareness of customer connectivity status to operations teams.

Our Solutions

Define data quality improvements via Master Data Management like strategy.

Strategy

Collect and curate telemetry data from 40M devices in a near-real-time interval and present it to alerting, diagnostic and trending tools.

Technology

Hadoop Big Data ecosystem augmented with MySQL InnoDB running on an optimized hardware infrastructure.

Cost Efficiency

Moving query processing from the AWS Athena approach of the POC to private cloud-based queries to engineer financial savings for the client.

Accelerators

An accelerator is a tool or process that helps us increase delivery speed, reduce costs and improve quality for our client.

Query Tool

Massively parallel processing query engine enables near-real-time analytics.

Data Curation

Multi-level refinement layer on top of the data store providing consumer-driven refinements that optimize downstream consumer actions.

Data Governance

Creates an accurate data set to eliminate false positives and future data cleanup needs.

Results

Knowledge Transfer

Client operations team enabled to support subscriber transactions in SLA-compliant windows.

UX

Subscribers and technicians, via mobile app and call center agents via desktop app equipped with  visibility into system KPIs.

Proactive

Operations team able to apply Machine Learning algorithms to establish predictive operational intelligence.